Unit A, Moorhouse Courtyard,
Our Helpline is open Monday to Friday from 8:30 a.m. to 17:30 p.m. For out of hours emergency response please contact us on the main office number.
Here at, Sensible IT Solutions, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Unit A, Moorhouse Courtyard, Warwick-on-Eden, Carlisle, Cumbria CA4 8PA. Alternatively, you can telephone 01228 212010.
We obtain information about you when you use our website, for example, when you contact us we receive the information you submit through our contact form.
The personal information we collect might include your name, address, email address, IP address, browser type and information regarding which pages you access and when you access them.
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can unsubscribe from our emails at any time.
We will not contact you for marketing purposes by email, phone or post unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01228 212010.
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, call us on 01228 212010 or write to us at: Unit A, Moorhouse Courtyard, Warwick-on-Eden, Carlisle, Cumbria CA4 8PA.
You have the right to ask for a copy of the information we hold about you.
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Our web site uses Google Analytics to record information such as the pages you visit, your browser type and your location. Data collected by Google Analytics from the Google Analytics website is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
We keep this Policy under regular review. This Policy was last updated in May 2018.