At Sensible IT Solutions we aim to give good service and value for money. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly. The following section gives information on how to contact us, and what to do if you have a complaint.

Step one: How to contact us

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support team, please feel free to contact us:

By email: complaints@sensibleitsolutions.co.uk
By phone: 01228 212010

Or in writing:
Sensible IT Solutions
Unit A,
Moorhouse Courtyard,
Warwick-on-Eden,
Carlisle,
Cumbria,
CA4 8PA

You should expect to receive a response to your query within three working days of us receiving your correspondence.

Step two: What we will do

On receipt of your complaint a member of our team will thoroughly investigate any issues raised and propose a course of action to resolve the issue.

Step three: If you are not satisfied

If you are not satisfied with the action we plan to take, you should request that your complaint be referred to our Manager:

By email: complaints@sensibleitsolutions.co.uk
By phone: 01228 212010

Or in writing:
For the attention of the Sensible IT Solutions Manager
Sensible IT Solutions
Unit A,
Moorhouse Courtyard,
Warwick-on-Eden,
Carlisle,
Cumbria,
CA4 8PA

You should expect to receive a response to your query within three working days of us receiving your correspondence.

Step four: What we will do

On receipt of your complaint our Manager will thoroughly investigate any issues raised and propose a course of action to resolve the issue.

We are happy to answer any questions you may have regarding our services. Please note that any discussions with Sensible IT Solutions are treated in the strictest confidence, so we may need to ask you a few security questions to confirm that we are speaking to the right person.