Privacy Policy

1 Introduction

Here at, Sensible IT Solutions, we’re committed to protecting and respecting your privacy.

Interfire Ltd t/a Sensible IT Solutions is the data controller for the personal information collected through this website. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@sensibleitsolutions.co.uk or by writing to Unit A, Moorhouse Courtyard, Warwick-on-Eden, Carlisle, Cumbria CA4 8PA. Alternatively, you can telephone 01228 212010.

2 How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us we receive the information you submit through our contact form. 

3 What type of information is collected from you?

The personal information we collect might include your name, address, email address, browser type and information regarding which pages you access and when you access them.

Personal information is not collected through Google Analytics. For full information on what data is collected through Google Analytics please see section 12

4 How is your information used?

We may use your information to:

• Contact you regarding a query; 

• Notify you of changes to our services;

• Send you information which you have requested and that may be of interest to you;

• Process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

4A Lawful basis for processing personal information

We process personal information only where we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, this may include:

• Your consent (for example, where you request marketing communications).
• The performance of a contract or to take steps at your request before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests in operating and improving our business, responding to enquiries, maintaining the security of our systems and preventing fraud, provided these interests do not override your rights and freedoms.

5 Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services (e.g. Microsoft, 3CX, VOIP Unlimited). When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Some of the third-party service providers we use may process personal information outside the United Kingdom. Where this happens, we ensure that appropriate safeguards are in place, such as the use of UK International Data Transfer Agreements, the UK Addendum to the European Commission's Standard Contractual Clauses, or transfers to countries recognised by the UK Government as providing an adequate level of data protection.

6 Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can unsubscribe from our emails at any time.

We will not contact you for marketing purposes by email, phone or post unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: privacy@sensibleitsolutions.co.uk or telephone on 01228 212010.

7 How you can access and update your information

Under the UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request that inaccurate or incomplete information is corrected.
• Request the deletion of your personal information where appropriate.
• Request that we restrict the processing of your personal information.
• Object to the processing of your personal information where we rely on legitimate interests.
• Receive your personal information in a portable format where applicable.
• Withdraw your consent at any time where processing is based on consent.

You can exercise any of these rights by contacting us using the details provided in this Privacy Policy.

We may need to verify your identity before responding to your request.

8 Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.  

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

9 Use of 'cookies'

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. Essential cookies that are necessary for the operation of the website do not require consent.

10 Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

11 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

12 Website recording

Our website uses Google Analytics to help us understand how visitors use our website. Information collected may include pages visited, browser type, device information and approximate location. This information is used to improve the performance and usability of our website and is analysed in an aggregated form where possible.

Google Analytics cookies will only be used where you have given your consent through our cookie banner.

13 Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue. Our full complaints procedure can be found here.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

14 Review of this Policy

We keep this Privacy Policy under regular review to ensure it remains accurate and complies with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Last updated: July 2026